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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Deal with initial client enquiry for general insurance
   • Use appropriate communication skills to clarify if client’s product enquiry falls within general advice category according to legislative and organisational requirements
   • Assist client to accurately complete necessary initial documentation
   • Provide clear information to client on regulatory restrictions applying to provision of general insurance product advice
   • Refer client to appropriate personnel within brokerage where required advice is deemed to fall outside category of general advice
2. Prepare general advice to client
   • Gather, record and consolidate information relevant to providing general advice on relevant product or service
3. Provide general advice
   • Deliver general advice to client according to regulatory restrictions and organisational policy and procedures
   • Provide client with information on available insurance products and insurance market using relevant documentation
   • Demonstrate appropriate product and industry knowledge when providing general advice to client

Performance Evidence

Evidence of the ability to:

identify clients who require general or personal advice

follow broking procedures to prepare and provide general advice

access appropriate documentation required to deliver general advice, both verbally and in writing.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain the difference between general advice and personal advice, and the significance of this difference in the performance of the client advice role in an insurance brokerage

outline the application of relevant legislative and organisational compliance to the requirements in relation to provision of general advice to broking clients

explain the use of marketing and disclosure documents in performing the general advice role

describe the process of interpreting the suitability of a range of retail products to broking clients

describe the role of different advisers within the brokerage and the limited responsibility applying to advisers providing retail consumers with general insurance advice.

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